Last Updated: May 2026

Privacy Policy

1. Introduction

Welcome to Zarma. We are committed to protecting the privacy and security of our B2B partners, including retailers, stockists, and manufacturers. This Privacy Policy outlines how we collect, use, and safeguard your operational and personal data within our pharmaceutical supply chain network.

2. Data We Collect

To operate a compliant and legally verified B2B marketplace, we collect the following categories of information:

  • Business Credentials: GST registration numbers, PAN details, and valid Drug Licenses (20B/21B).
  • Account Information: Authorized contact names, business mobile numbers (used for OTP logins), and email addresses.
  • Transaction Data: Order history, invoice records, credit utilization, and banking details for payment processing.
  • Device Data: Information from the Zarma mobile app (.aab) including IP addresses and operational logs to ensure platform stability.

3. How We Use Your Data

Your data is strictly utilized to facilitate and improve our B2B supply chain operations. This includes:

  • Verifying the legal status of your pharmacy or manufacturing unit.
  • Processing wholesale orders and calculating accurate GST automated invoices.
  • Evaluating eligibility for our 30% credit facilities.
  • Optimizing delivery routes for standard and cold-chain dispatches.

4. Data Sharing & Disclosure

We do not sell your data to third parties. We only share information under the following circumstances:

Regulatory Compliance: We may disclose business licensing and transaction records to government authorities (e.g., FDA, GST departments) if legally required to do so.

Service Providers: We share necessary details with trusted logistics partners purely for the purpose of fulfilling your deliveries.

5. Data Security

We employ enterprise-grade security architecture to protect your financial and business data. This includes end-to-end encryption for payment processing and secure, token-based authentication for all mobile and web logins. However, no digital transmission is entirely risk-free, and we urge partners to maintain the confidentiality of their login devices.

6. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled within the Zarma network, please reach out to our compliance team:

Email: legal@zarma.in
Support Line: +91 XXXXXXXXXX